Terms & Conditions

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Terms & conditions

Last Modified: 4th June 2025

“Confidential Information” means information of a confidential nature whether oral, written or in electronic form including, but not limited to, this Contract, either party’s intellectual property, operational information, know-how, trade secrets, financial and commercial affairs, Contracts, client information (including but not limited to, “Personal Information” such as: name, address, D.O.B, occupation, driver’s license details, electronic contact (email, Facebook or Twitter details), medical insurance details or next of kin and other contact information (where applicable), previous credit applications, credit history) and pricing details.

“Contract” means the terms and conditions contained herein, together with any order, invoice or other document or amendments expressed to be supplemental to this Contract.

“Cookies” means small files which are stored on a user’s computer. They are designed to hold a modest amount of data (including Personal Information) specific to a particular client and website and can be accessed either by the web server or the client’s computer. If the Customer does not wish to allow Cookies to operate in the background when using Ductlink’s website, then the Customer shall have the right to enable / disable the Cookies first by selecting the option to enable / disable provided on the website, prior to making enquiries via the website.

“Customer” means the person/s, entities or any person acting on behalf of and with the authority of the Customer requesting Ductlink to provide the Goods/Services as specified in any proposal, order, invoice, or other documentation, and:

if there is more than one Customer, is a reference to each Customer jointly and severally; and

if the Customer is a partnership, it shall bind each partner jointly and severally; and

if the Customer is on behalf of or part of, a Trust, shall be bound in its own capacity as a trustee; and

includes the Customer’s executors, administrators, successors, and permitted assigns.

“Ductlink” means Fusion Natural Pty Ltd T/A Ductlink , its successors and assigns or any person acting on behalf of and with the authority of Fusion Natural Pty Ltd T/A Ductlink.

“Goods” means all Goods or Services supplied by Ductlink to the Customer at the Customer’s request from time to time (where the context so permits the terms ‘Goods’ or ‘Services’ shall be interchangeable for the other).

“GST” means Goods and Services Tax as defined within the “A New Tax System (Goods and Services Tax) Act 1999” (Cth).

“Price” means the Price payable (plus any GST where applicable) for the Goods as agreed between Ductlink and the Customer in accordance with clause 6 below.
The parties acknowledge and agree that:

they have read and understood the terms and conditions contained in this Contract; and

the parties are taken to have exclusively accepted and are immediately bound, jointly and severally, by these terms and conditions if the Customer places an order for or accepts delivery of the Goods.

In the event of any inconsistency between the terms and conditions of this Contract and any other prior document or schedule that the parties have entered into, the terms of this Contract shall prevail.

Any amendment to the terms and conditions contained in this Contract may only be amended in writing by the consent of both parties.

The Customer acknowledges and accepts that the supply of Goods:

on credit shall not take effect until the Customer has completed a credit application with Ductlink and it has been approved with a credit limit established for the account. In the event that the supply of Goods requested exceeds the Customer’s credit limit and/or the account exceeds the payment terms, Ductlink reserves the right to refuse delivery; and

for accepted orders may be subject to availability and if, for any reason, the Goods are not or cease to be available, Ductlink reserves the right to vary the Price with alternative Goods as per clause 6.2. In all such cases Ductlink will notify the Customer in advance of any such substitution and also reserves the right to place the Customer’s order and/or Services on hold, until such time as Ductlink and the Customer agree to such changes.

Any advice, recommendation, information or assistance provided by Ductlink in relation to the Goods or Services supplied is given in good faith to the Customer, or the Customer’s agent and is based on Ductlink’s own knowledge and experience and shall be accepted without liability on the part of Ductlink. Where such advice or recommendations are not acted upon then Ductlink shall require the Customer or their agent to authorise commencement of the Services in writing. Ductlink shall not be liable in any way whatsoever for any damages or losses that occur after any subsequent commencement of the Services.

Electronic signatures shall be deemed to be accepted by either party providing that the parties have complied with Section 9 of the Electronic Transactions Act 2000 or any other applicable provisions of that Act or any Regulations referred to in that Act.
The Customer acknowledges and accepts that Ductlink shall, without prejudice, accept no liability in respect of any alleged or actual error(s) and/or omission(s):

resulting from an inadvertent mistake made by Ductlink in the formation and/or administration of this Contract; and/or

contained in/omitted from any literature (hard copy and/or electronic) supplied by Ductlink in respect of the Services.

In circumstances where the Customer is required to place an order for Goods, in writing, or otherwise as permitted by these terms and conditions, the Customer is responsible for supplying correct order information such as, without limitation, measurements and quantity, when placing an order for Goods (whether they are made to order Goods or not) ("Customer Error"). The Customer must pay for all Goods it orders from Ductlink notwithstanding that such Goods suffer from a Customer Error and notwithstanding that the Customer has not taken or refuses to take Delivery of such Goods. Ductlink is entitled to, at its absolute discretion to waive its right under this sub-clause in relation to Customer Errors.
The Customer shall give Ductlink not less than fourteen (14) days prior written notice of any proposed change of ownership of the Customer and/or any other change in the Customer’s details (including but not limited to, changes in the Customer’s name, address, contact phone or fax number/s, change of trustees, or business practice). The Customer shall be liable for any loss incurred by Ductlink as a result of the Customer’s failure to comply with this clause.
The Customer acknowledges and agrees that:

Ductlink does not guarantee the website’s performance;

display on the website does not guarantee the availability of any particular Goods; therefore, all orders placed through the website shall be subject to confirmation of acceptance by Ductlink;

on-line ordering may be unavailable from time to time for regularly scheduled maintenance and/or upgrades;

there are inherent hazards in electronic distribution, and as such Ductlink cannot warrant against delays or errors in transmitting data between the Customer and Ductlink including orders, and you agree that to the maximum extent permitted by law, Ductlink will not be liable for any losses which the Customer suffers as a result of online-ordering not being available or for delays or errors in transmitting orders;

when making a transaction through the website, the Customer’s information will pass through a secure server using SSL (secure sockets layer) encryption technology or any other similar technology as disclosed by Ductlink and/or displayed on the website. The encryption process ensures that the Customer’s information cannot be read by or altered by outside influences; and

if the Customer is not the cardholder for any credit card being used to pay for the Goods, Ductlink shall be entitled to reasonably assume that the Customer has received permission from the cardholder for use of the credit card for the transaction.

Ductlink reserves the right to terminate the Customer’s order if it learns that you have provided false or misleading information, interfered with other users or the administration of Ductlink’s business, or violated these terms and conditions.
At Ductlink’s sole discretion, the Price shall be either:

as indicated on any invoice provided by Ductlink to the Customer upon placement of an order for Goods; or

the Price as at the date of Delivery of the Goods according to Ductlink’s current price list as displayed on Ductlink’s website or as previously disclosed to the Customer upon the Customer’s placement of an order for Goods.

Ductlink reserves the right to change the Price:

if a variation to the Goods which are to be supplied is requested; or

if a variation to the Services originally scheduled (including any applicable plans or specifications) is requested; or

in the event of increases to Ductlink in the cost of freight, labour or materials (including, but not limited to, overseas transactions that may increase, as a consequence of variations in foreign currency rates of exchange and/or international freight and insurance charges) which are beyond Ductlink’s control.

Variations will be detailed in writing and shown as variations on Ductlink’s invoice. The Customer shall be required to respond to any variation submitted by Ductlink within ten (10) working days. Failure to do so will entitle Ductlink to add the cost of the variation to the Price. Payment for all variations must be made in full at the time of their completion.

At Ductlink’s sole discretion, a reasonable non-refundable deposit may be required upon placement of an order for Goods as notified to the Customer prior to the placement of an order for Goods.

Time for payment for the Goods being of the essence, the Price will be payable by the Customer on the date/s determined by Ductlink, which may be:

before delivery of the Goods; or

the date specified on any invoice or other form as being the date for payment; or

failing any notice to the contrary, the date which is seven (7) days following the date of any invoice given to the Customer by Ductlink.

Payment may be made by electronic/on-line banking, credit card (a surcharge may apply per transaction), or by any other method as agreed to between the Customer and Ductlink.

Ductlink may in its discretion allocate any payment received from the Customer towards any invoice that Ductlink determines and may do so at the time of receipt or at any time afterwards. On any default by the Customer Ductlink may re-allocate any payments previously received and allocated. In the absence of any payment allocation by Ductlink, payment will be deemed to be allocated in such manner as preserves the maximum value of Ductlink’s Purchase Money Security Interest (as defined in the PPSA) in the Goods.

The Customer shall not be entitled to set off against, or deduct from the Price, any sums owed or claimed to be owed to the Customer by Ductlink nor to withhold payment of any invoice because part of that invoice is in dispute. Once in receipt of an invoice for payment, if any part of the invoice is in dispute, then the Customer must notify Ductlink in writing within three (3) business days, the invoice shall remain due and payable for the full amount, until such time as Ductlink investigates the disputed claim, no credit shall be passed for refund until the review is completed. Failure to make payment may result in Ductlink placing the Customer’s account into default and subject to default interest in accordance with clause 15.1.

Unless otherwise stated the Price does not include GST. In addition to the Price, the Customer must pay to Ductlink an amount equal to any GST Ductlink must pay for any supply by Ductlink under this or any other agreement for the sale of the Goods. The Customer must pay GST, without deduction or set off of any other amounts, at the same time and on the same basis as the Customer pays the Price. In addition, the Customer must pay any other taxes and duties that may be applicable in addition to the Price except where they are expressly included in the Price.
Delivery (“Delivery”) of the Goods is taken to occur at the time that:

the Customer or the Customer’s nominated carrier takes possession of the Goods at Ductlink’s address; or

Ductlink (or Ductlink’s nominated carrier) delivers the Goods to the Customer’s nominated address even if the Customer is not present at the address.

The cost of Delivery will be payable by the Customer as notified to the Customer prior to the placement of an order for Goods.

The Customer must take Delivery by receipt or collection of the Goods whenever they are tendered for Delivery.

Any time specified by Ductlink for Delivery of the Goods is an estimate only and Ductlink will not be liable for any loss or damage incurred by the Customer because of Delivery being late. However, both parties agree that they shall make every endeavour to enable the Goods to be delivered at the time and place as was arranged between both parties. If Ductlink is unable to supply the Goods as agreed solely due to any action or inaction of the Customer, then Ductlink shall be entitled to charge a reasonable fee for redelivery and/or storage.
Risk of damage to or loss of the Goods passes to the Customer on Delivery and the Customer must insure the Goods on or before Delivery.

If any of the Goods are damaged or destroyed following Delivery but prior to ownership passing to the Customer, Ductlink is entitled to receive all insurance proceeds payable for the Goods. The production of these terms and conditions by Ductlink is sufficient evidence of Ductlink’s rights to receive the insurance proceeds without the need for any person dealing with Ductlink to make further enquiries.

If the Customer requests Ductlink to leave Goods outside Ductlink’s premises for collection or to deliver the Goods to an unattended location, then such Goods shall be left at the Customer’s sole risk.

Ductlink shall be entitled to rely on the accuracy of any plans, specifications and other information provided by the Customer. The Customer acknowledges and agrees that in the event that any of this information provided by the Customer is inaccurate, Ductlink accepts no responsibility for any loss, damages, or costs however resulting from these inaccurate plans, specifications or other information.

The Customer acknowledges and accepts that:

all descriptive specifications, illustrations, drawings, data dimensions, and weights stated in Ductlink’s fact sheets, price lists or advertising material are indicative only and that they have not relied on such information. While Ductlink may have provided information or figures to the Customer regarding the performance of the Goods, the Customer acknowledges that Ductlink has given these in good faith, and are estimates industry prescribed estimates under optimal operating conditions; and

Goods supplied may:

exhibit variations in shade, colour, texture, surface, finish, markings, occlusions, lines, indentations and may fade or change colour over time;

expand, contract or distort as a result of exposure to heat, cold, weather;

mark or stain if exposed to certain substances; and

be damaged or disfigured by impact or scratching.
The Customer and Ductlink shall comply with the provisions of all statutes, regulations and bylaws of government, local and other public authorities that may be applicable to the Goods/Services.
Ductlink and the Customer agree that ownership of the Goods shall not pass until:

the Customer has paid Ductlink all amounts owing to Ductlink; and

the Customer has met all of its other obligations to Ductlink.

Receipt by Ductlink of any form of payment other than cash shall not be deemed to be payment until that form of payment has been honoured, cleared or recognised.

It is further agreed that, until ownership of the Goods passes to the Customer in accordance with clause 10.1:

the Customer is only a bailee of the Goods and must return the Goods to Ductlink on request;

the Customer holds the benefit of the Customer’s insurance of the Goods on trust for Ductlink and must pay to Ductlink the proceeds of any insurance in the event of the Goods being lost, damaged or destroyed;

the Customer must not sell, dispose, or otherwise part with possession of the Goods other than in the ordinary course of business and for market value. If the Customer sells, disposes or parts with possession of the Goods then the Customer must hold the proceeds of any such act on trust for Ductlink and must pay or deliver the proceeds to Ductlink on demand;

the Customer should not convert or process the Goods or intermix them with other goods but if the Customer does so then the Customer holds the resulting product on trust for the benefit of Ductlink and must sell, dispose of or return the resulting product to Ductlink as it so directs;

the Customer irrevocably authorises Ductlink to enter any premises where Ductlink believes the Goods are kept and recover possession of the Goods;

Ductlink may recover possession of any Goods in transit whether or not Delivery has occurred;

the Customer shall not charge or grant an encumbrance over the Goods nor grant nor otherwise give away any interest in the Goods while they remain the property of Ductlink; and

Ductlink may commence proceedings to recover the Price of the Goods sold notwithstanding that ownership of the Goods has not passed to the Customer.
In this clause financing statement, financing change statement, security agreement, and security interest has the meaning given to it by the PPSA.

Upon assenting to these terms and conditions in writing the Customer acknowledges and agrees that these terms and conditions constitute a security agreement for the purposes of the PPSA and creates a security interest in all Goods that have previously been supplied and that will be supplied in the future by Ductlink to the Customer, and the proceeds from such Goods.

The Customer undertakes to:promptly sign any further documents and/or provide any further information (such information to be complete, accurate and up-to-date in all respects) which Ductlink may reasonably require to;

register a financing statement or financing change statement in relation to a security interest on the Personal Property Securities Register;

register any other document required to be registered by the PPSA; or

correct a defect in a statement referred to in clause 11.3(a)(i) or 11.3(a)(ii).

indemnify, and upon demand reimburse, Ductlink for all expenses incurred in registering a financing statement or financing change statement on the Personal Property Securities Register established by the PPSA or releasing any Goods charged thereby;

not register a financing change statement in respect of a security interest without the prior written consent of Ductlink;

not register, or permit to be registered, a financing statement or a financing change statement in relation to the Goods or the proceeds of such Goods in favour of a third party without the prior written consent of Ductlink; and

immediately advise Ductlink of any material change in its business practices of selling the Goods which would result in a change in proceeds derived from such sales.

Ductlink and the Customer agree that sections 96, 115 and 125 of the PPSA do not apply to the security agreement created by these terms and conditions.

The Customer waives their rights to receive notices under sections 95, 118, 121(4), 130, 132(3)(d) and 132(4) of the PPSA.

The Customer waives their rights as a grantor and/or a debtor under sections 142 and 143 of the PPSA.

Unless otherwise agreed to in writing by Ductlink, the Customer waives their right to receive a verification statement in accordance with section 157 of the PPSA.

The Customer must unconditionally ratify any actions taken by Ductlink under clauses 11.3 to 11.5.

Subject to any express provisions to the contrary (including those contained in this clause 11), nothing in these terms and conditions is intended to have the effect of contracting out of any of the provisions of the PPSA.
In consideration of Ductlink agreeing to supply the Goods and/or provide its Services, the Customer grants Ductlink a security interest by way of a floating charge (registerable by Ductlink pursuant to the PPSA) over all of its present and after acquired rights, title and interest (whether joint or several) in all other assets that is now owned by the Customer or owned by the Customer in the future, to the extent necessary to secure the repayment of monies owed under this Contract for provision of the Goods and/or Services under this Contract and/or permit Ductlink to appoint a receiver to the Customer in accordance with the Corporations Act 2001 (Cth).

The Customer indemnifies Ductlink from and against all Ductlink’s costs and disbursements including legal costs on a solicitor and own client basis incurred in exercising Ductlink’s rights under this clause.

In the event that the Customer defaults or breaches any term of this Contract and as a result, the security provided in clauses 10.1,11.2 and 12.1 as applicable, is deemed insufficient by Ductlink to secure the repayment of monies owed by the Customer to Ductlink, the Customer hereby grants Ductlink a security interest as at the date of the default, by way of a charge, that enables the right and entitlement to lodge a caveat over any real property and or land owned by the Customer now, or owned by the Customer in the future, to secure the performance of the Customer of its obligations under these terms and conditions (including, but not limited to, the payment of any money.
The Customer must inspect the Goods on Delivery and must within three (3) days of Delivery notify Ductlink in writing of any evident defect/damage, shortage in quantity, or failure to comply with the description. The Customer must notify any other alleged defect in the Goods as soon as reasonably possible after any such defect becomes evident. Upon such notification the Customer must allow Ductlink to inspect the Goods.

Under applicable State, Territory and Commonwealth Law (including, without limitation the CCA), certain statutory implied guarantees and warranties (including, without limitation the statutory guarantees under the CCA) may be implied into these terms and conditions (Non-Excluded Guarantees).

Ductlink acknowledges that nothing in these terms and conditions purports to modify or exclude the Non-Excluded Guarantees.

Except as expressly set out in these terms and conditions or in respect of the Non-Excluded Guarantees, Ductlink makes no warranties or other representations under these terms and conditions including but not limited to the quality or suitability of the Goods. Ductlink’s liability in respect of these warranties is limited to the fullest extent permitted by law.

If the Customer is a consumer within the meaning of the CCA, Ductlink’s liability is limited to the extent permitted by section 64A of Schedule 2.

If Ductlink is required to replace the Goods under this clause or the CCA, but is unable to do so, Ductlink may refund any money the Customer has paid for the Goods.

If the Customer is not a consumer within the meaning of the CCA, Ductlink’s liability for any defect or damage in the Goods is:

limited to the value of any express warranty or warranty card provided to the Customer by Ductlink at Ductlink’s sole discretion;

limited to any warranty to which Ductlink is entitled, if Ductlink did not manufacture the Goods; and/or

otherwise negated absolutely.

Subject to this clause 13, returns will only be accepted provided that:

the Customer has complied with the provisions of clause 13.1; and

Ductlink has agreed that the Goods are defective; and

the Goods are returned within a reasonable time at the Customer’s cost (if that cost is not significant); and

the Goods are returned in as close a condition to that in which they were delivered as is possible.

Notwithstanding clauses 13.1 to 13.8 but subject to the CCA, Ductlink shall not be liable for any defect or damage which may be caused or partly caused by or arise as a result of:

the Customer failing to properly maintain or store any Goods;

the Customer using the Goods for any purpose other than that for which they were designed;

the Customer continuing the use of any Goods after any defect became apparent or should have become apparent to a reasonably prudent operator or user;

the Customer failing to follow any instructions or guidelines provided by Ductlink; and/or

fair wear and tear, any accident, or act of God.

Ductlink may in its absolute discretion accept non-defective Goods for return in which case Ductlink may require the Customer to pay handling fees of up to thirty percent (30%) of the value of the returned Goods plus any freight costs.

Notwithstanding anything contained in this clause if Ductlink is required by a law to accept a return, then Ductlink will only accept a return on the conditions imposed by that law.

Subject to clause 13.1, customised, or non-stocklist items or Goods made or ordered to the Customer’s specifications are not acceptable for credit or return.

Returns due to “change of mind” will not be accepted by Ductlink.
Where Ductlink has designed, drawn or developed Goods for the Customer, then the copyright in any designs and drawings and documents shall remain the property of Ductlink. Under no circumstances may such designs, drawings and documents be used without the express written approval of Ductlink.

The Customer warrants that all designs, specifications, or instructions given to Ductlink will not cause Ductlink to infringe any patent, registered design or trademark in the execution of the Customer’s order and the Customer agrees to indemnify Ductlink against any action taken by a third party against Ductlink in respect of any such infringement.

The Customer agrees that Ductlink may (at no cost) use for the purposes of marketing or entry into any competition, any documents, designs, drawings or Goods which Ductlink has created for the Customer.
Interest on overdue invoices shall accrue daily from the date when payment becomes due, until the date of payment, at a rate of two and a half percent (2.5%) per calendar month (and at Ductlink’s sole discretion such interest shall compound monthly at such a rate) after as well as before any judgment.

If the Customer owes Ductlink any money, the Customer shall indemnify Ductlink from and against all costs and disbursements:

incurred; and/or

which would be incurred and/or

for which by the Customer would be liable;

in regard to legal costs on a solicitor and own client basis incurred in exercising Ductlink’s rights under these terms and conditions, internal administration fees, Ductlink’s Contract fees owing for breach of these terms and conditions’, including, but not limited to, contract default fees and/or recovery costs (if applicable), as well as bank dishonour fees.

Further to any other rights or remedies Ductlink may have under this Contract, if a Customer has made payment to Ductlink, and the transaction is subsequently reversed, the Customer shall be liable for the amount of the reversed transaction, in addition to any further costs incurred by Ductlink under this clause 15 where it can be proven that such reversal is found to be illegal, fraudulent or in contravention to the Customer’s obligations under this Contract.

Without prejudice to Ductlink’s other remedies at law Ductlink shall be entitled to cancel all or any part of any order of the Customer which remains unfulfilled and all amounts owing to Ductlink shall, whether or not due for payment, become immediately payable if:

any money payable to Ductlink becomes overdue, or in Ductlink’s opinion the Customer will be unable to make a payment when it falls due;

the Customer has exceeded any applicable credit limit provided by Ductlink;

the Customer becomes insolvent, convenes a meeting with its creditors or proposes or enters into an arrangement with creditors, or makes an assignment for the benefit of its creditors; or

a receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the Customer or any asset of the Customer.
Without prejudice to any other remedies the parties may have, if at any time either party is in breach of any obligation (including those relating to payment) under these terms and conditions (“the Breaching Party”) the other party may suspend or terminate the supply or purchase of Goods and/or Services to the other party, with immediate effect, by providing the Breaching Party with written notice. Neither party will be liable for any loss or damage the other party suffers because one of the parties has exercised its rights under this clause.

If Ductlink, due to reasons beyond Ductlink’s reasonable control, is unable to deliver any Goods and/or Services to the Customer, Ductlink may cancel any Contract to which these terms and conditions apply or cancel Delivery of Goods and/or Services at any time before the Goods and/or Services are delivered by giving written notice to the Customer. On giving such notice Ductlink shall repay to the Customer any money paid by the Customer for the Goods and/or Services. Ductlink shall not be liable for any loss or damage whatsoever arising from such cancellation.

The Customer may cancel Delivery of the Goods and/or Services by written notice served to Ductlink within eight (8) hours of the order having been placed and prior to the Goods being dispatched. If the Customer cancels Delivery in accordance with this clause 16.3, the Customer will not be liable for the payment of any costs of Ductlink, except where a deposit is payable in accordance with clause 6.4.

Cancellation of orders for Goods made to the Customer’s specifications, or for non-stocklist items, will not be accepted once production has commenced, or an order has been placed.
All emails, documents, images, or other recorded information held or used by Ductlink is Personal Information, as defined and referred to in clause 17.4, and therefore considered Confidential Information. Ductlink acknowledges its obligation in relation to the handling, use, disclosure and processing of Personal Information pursuant to the Privacy Act 1988 (“the Act”) including the Part IIIC of the Act being Privacy Amendment (Notifiable Data Breaches) Act 2017 (NDB) and any statutory requirements, where relevant in a European Economic Area (“EEA”), under the EU Data Privacy Laws (including the General Data Protection Regulation “GDPR”) (collectively, “EU Data Privacy Laws”). Ductlink acknowledges that in the event it becomes aware of any data breaches and/or disclosure of the Customer’s Personal Information, held by Ductlink that may result in serious harm to the Customer, Ductlink will notify the Customer in accordance with the Act and/or the GDPR. Any release of such Personal Information must be in accordance with the Act and the GDPR (where relevant) and must be approved by the Customer by written consent, unless subject to an operation of law.

Notwithstanding clause 17.1, privacy limitations will extend to Ductlink in respect of Cookies where the Customer utilises Ductlink’s website to make enquiries. Ductlink agrees to display reference to such Cookies and/or similar tracking technologies, such as pixels and web beacons (if applicable), such technology allows the collection of Personal Information such as the Customer’s:

IP address, browser, email client type and other similar details;

tracking website usage and traffic; and

reports are available to Ductlink when Ductlink sends an email to the Customer, so Ductlink may collect and review that information (“collectively Personal Information”).

If the Customer consents to Ductlink’s use of Cookies on Ductlink’s website and later wishes to withdraw that consent, the Customer may manage and control Ductlink’s privacy controls via the Customer’s web browser, including removing Cookies by deleting them from the browser history when exiting the site.

The Customer agrees for Ductlink to obtain from a credit reporting body (CRB) a credit report containing personal credit information (e.g. name, address, D.O.B, occupation, driver’s license details, electronic contact (email, Facebook or Twitter details), medical insurance details or next of kin and other contact information (where applicable), previous credit applications, credit history) about the Customer in relation to credit provided by Ductlink.

The Customer agrees that Ductlink may exchange information about the Customer with those credit providers and with related body corporates for the following purposes:

to assess an application by the Customer; and/or

to notify other credit providers of a default by the Customer; and/or

to exchange information with other credit providers as to the status of this credit account, where the Customer is in default with other credit providers; and/or

to assess the creditworthiness of the Customer including the Customer’s repayment history in the preceding two (2) years.

The Customer consents to Ductlink being given a consumer credit report to collect personal credit information relating to any overdue payment on commercial credit.

The Customer agrees that personal credit information provided may be used and retained by Ductlink for the following purposes (and for other agreed purposes or required by):

the provision of Goods; and/or

analysing, verifying and/or checking the Customer’s credit, payment and/or status in relation to the provision of Goods; and/or

processing of any payment instructions, direct debit facilities and/or credit facilities requested by the Customer; and/or

enabling the collection of amounts outstanding in relation to the Goods.

Ductlink may give information about the Customer to a CRB for the following purposes:

to obtain a consumer credit report;

allow the CRB to create or maintain a credit information file about the Customer including credit history.

The information given to the CRB may include:

Personal Information as outlined in 17.4 above;

name of the credit provider and that Ductlink is a current credit provider to the Customer;

whether the credit provider is a licensee;

type of consumer credit;

details concerning the Customer’s application for credit or commercial credit (e.g. date of commencement/termination of the credit account and the amount requested);

advice of consumer credit defaults (provided Ductlink is a member of an approved OAIC External Disputes Resolution Scheme), overdue accounts, loan repayments or outstanding monies which are overdue by more than sixty (60) days and for which written notice for request of payment has been made and debt recovery action commenced or alternatively that the Customer no longer has any overdue accounts and Ductlink has been paid or otherwise discharged and all details surrounding that discharge (e.g. dates of payments);

information that, in the opinion of Ductlink, the Customer has committed a serious credit infringement; or

advice that the amount of the Customer’s overdue payment is equal to or more than one hundred and fifty dollars ($150).

The Customer shall have the right to request (by e-mail) from Ductlink:

a copy of the Personal Information about the Customer retained by Ductlink and the right to request that Ductlink correct any incorrect Personal Information; and

that Ductlink does not disclose any Personal Information about the Customer for the purpose of direct marketing.

Ductlink will destroy Personal Information upon the Customer’s request (by e-mail) or if it is no longer required unless it is required to fulfil the obligations of this Contract or is required to be maintained and/or stored in accordance with the law.

The Customer can make a privacy complaint by contacting Ductlink via e-mail. Ductlink will respond to that complaint within seven (7) days of receipt and will take all reasonable steps to reach a decision on the complaint within thirty (30) days of receipt of the complaint. If the Customer is not satisfied with the resolution provided, the Customer can make a complaint to the Information Commissioner at www.oaic.gov.au.
At Ductlink’s sole discretion, if there are any disputes or claims for unpaid Goods and/or Services then the provisions of the Building and Construction Industry Security of Payments Act 1999 may apply.

Nothing in this Contract is intended to have the effect of contracting out of any applicable provisions of the Building and Construction Industry Security of Payments Act 1999 of New South Wales, except to the extent permitted by the Act where applicable.
Where the Customer has left any item with Ductlink for repair, modification, exchange or for Ductlink to perform any other service in relation to the item and Ductlink has not received or been tendered the whole of any monies owing to it by the Customer, Ductlink shall have, until all monies owing to Ductlink are paid:

a lien on the item; and

the right to retain or sell the item, such sale to be undertaken in accordance with any legislation applicable to the sale or disposal of uncollected goods.

The lien of Ductlink shall continue despite the commencement of proceedings, or judgment for any monies owing to Ductlink having been obtained against the Customer.
Any written notice given under this Contract shall be deemed to have been given and received:

by handing the notice to the other party, in person;

by leaving it at the address of the other party as stated in this Contract;

by sending it by registered post to the address of the other party as stated in this Contract;

if sent by facsimile transmission to the fax number of the other party as stated in this Contract (if any), on receipt of confirmation of the transmission; or

if sent by email to the other party’s last known email address.

Any notice that is posted shall be deemed to have been served, unless the contrary is shown, at the time when by the ordinary course of post, the notice would have been delivered.
If the Customer at any time upon or subsequent to entering in to the Contract is acting in the capacity of trustee of any trust or as an agent for a trust (“Trust”) then whether or not Ductlink may have notice of the Trust, the Customer covenants with Ductlink as follows:

the Contract extends to all rights of indemnity which the Customer now or subsequently may have against the Trust, the trustees and the trust fund;

the Customer has full and complete power and authority under the Trust or from the Trustees of the Trust as the case may be to enter into the Contract and the provisions of the Trust do not purport to exclude or take away the right of indemnity of the Customer against the Trust, the trustees and the trust fund. The Customer will not release the right of indemnity or commit any breach of trust or be a party to any other action which might prejudice that right of indemnity;

the Customer will not during the term of the Contract without consent in writing of Ductlink (Ductlink will not unreasonably withhold consent), cause, permit, or suffer to happen any of the following events:

the removal, replacement or retirement of the Customer as trustee of the Trust;

any alteration to or variation of the terms of the Trust;

any advancement or distribution of capital of the Trust; or

any resettlement of the trust fund or trust property.
Any dispute or difference arising as to the interpretation of these terms and conditions or as to any matter arising herein, shall be submitted to, and settled by, mediation before resorting to any external dispute resolution mechanisms (including arbitration or court proceedings) by notifying the other party in writing setting out the reason for the dispute. The parties shall share equally the mediator’s fees. Should mediation fail to resolve the dispute, the parties shall be free to pursue other dispute resolution avenues.

The failure by either party to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect that party’s right to subsequently enforce that provision. If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable, that provision shall be severed from this Contract, and the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.

These terms and conditions and any Contract to which they apply shall be governed by the laws of New South Wales and are subject to the jurisdiction of the courts in that state. These terms prevail over all terms and conditions of the Customer (even if they form part of the Customer’s purchase order).

Ductlink may licence and/or assign all or any part of its rights and/or obligations under this Contract without the Customer’s consent provided the assignment does not cause detriment to the Customer.

The Customer cannot licence or assign without the written approval of Ductlink.

Ductlink may elect to subcontract out any part of the Services but shall not be relieved from any liability or obligation under this Contract by so doing. Furthermore, the Customer agrees and understands that they have no authority to give any instruction to any of Ductlink’s sub-contractors without the authority of Ductlink.

The Customer agrees that Ductlink may amend their general terms and conditions for subsequent future Contracts with the Customer by disclosing such to the Customer in writing. These changes shall be deemed to take effect from the date on which the Customer accepts such changes, or otherwise at such time as the Customer makes a further request for Ductlink to provide Goods to the Customer.

Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, storm, national or global pandemics and/or the implementation of regulation, directions, rules or measures being enforced by Governments or embargo, including but not limited to, any Government imposed border lockdowns (including, worldwide destination ports), etc, (“Force Majeure”) or other event beyond the reasonable control of either party. This clause does not apply to a failure by the Customer to make a payment to Ductlink, once the parties agree that the Force Majeure event has ceased.

Both parties warrant that they have the power to enter this Contract and have obtained all necessary authorisations to allow them to do so, they are not insolvent and that this Contract creates binding and valid legal obligations on them.

The rights and obligations of the parties will not merge on completion of any transaction under this Contract, and they will survive the execution and Delivery of any assignment or other document entered, for the purpose of, implementing any transaction under this Contract.

If part or all of any term of this Contract is or becomes invalid, illegal or unenforceable, it shall be severed from this Contract and shall not affect the validity and enforceability of the remaining terms of this Contract.

Privacy Policy

Last Modified: 4th June 2025

We are committed to protecting Your Privacy in accordance with Australian Privacy Principles. We also recognise that when You choose to provide Us information about Yourself that You trust Us to act responsibly and in Your best interests therefore We have the following policies in place to protect Your personal information.
We will take all reasonable steps to ensure that Your information held by Us is accurate up-to date, complete, applicable, is not misleading and will only be used for the purposes stated in this document and/or Our Privacy Policy. We will maintain security safeguards to protect Your information and will take all reasonable steps to ensure that Your information is not disclosed to any unauthorised person or entity.
When making a transaction through this Website Your information will pass through a secure server using SSL (secure sockets layer) encryption technology. The encryption process ensures that Your information can not be read by or altered by outside influences.
When You request Goods or Services We may collect Personal Information supplied by You when You complete an online form in order to facilitate the purchase of Goods and/or Services. Such information will enable Us to process Your transactions efficiently, analyse our Website services and enable Us to provide a higher level of customer service (which may include informative or promotional activities). We may also collect the following information/tracking data for statistical purposes and to help Us understand how to make Our Website more available and user friendly for You and to measure the success of any advertising activities We may under take:

Your IP address.

The date and time of Your visits to Our Website.

Your clicks and activity on this Website.

The referring Website if any through which You clicked through to this Website.

Technical information on Your browser, device and operating systems.
We will only release information about You as authorised by Yourself, required by law or where required in order for Us to provide Goods or Services to Yourself e.g to third party suppliers, or delivery companies. Where supplied to such third parties the information provided will only be sufficient for the third party to perform their services and may not be used by them for any other purpose.

We will not release Your information for any purpose which You could reasonably expect us not to release the information.
Except as detailed above We do not share, give, sell, rent, or lease information to third parties and Your Personal Information will only be disclosed to those employees within Our organisation who have a need to know in order to ensure You are provided with information about Our products and Services or to request Goods and Services through this Website.

Under the Privacy Act legislation You can ask to see any information We may hold about You and You also have the right to have any inaccuracies in the same corrected by Us. We will comply with any such requests to the extent required by the Privacy Act legislation within fourteen (14) days of the receipt of Your request. We may ask you to verify your identity in order to help us respond efficiently to your request.
You may have the following data protection rights:

To access, correct, update or request deletion of Personal Information. We will take all reasonable steps to ensure that the data We collect is reliable for its intended use, accurate, complete and up to date.

Individuals who are residents of the European Economic Area “EEA” can object to processing of their Personal Information, ask to restrict processing of their Personal Information or request portability of their Personal Information. You can exercise these rights by contacting Us using the contact details provided in the "Questions and Concerns" section below.

If Personal Information is collected or processed on the basis of consent, the data subject can withdraw their consent at any time. Withdrawing Your consent will not affect the lawfulness of any processing We conducted prior to Your withdrawal, nor will it affect processing of Your Personal Information conducted in reliance on lawful processing grounds other than consent.

The right to complain to a data protection authority about the collection and use of Personal Information. For more information, please contact your local data protection authority. Contact details for data protection authorities in the EEA are available at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.
If You have any questions or comments, or if You have a concern about the way in which We have handled any privacy matter, please contact Us via email, post or the contact section of this website. Attention: Privacy Officer
admin@ductlink.com.au
Postal Address:
Unit 1/3 Kelso Crescent
Moorebank NSW 2170
We and Our partners may use various technologies to collect and store information when You use this Website, and this may include using cookies and similar tracking technologies, such as pixels and web beacons. These web beacons track certain behavior such as whether the email sent through the Website was delivered and opened and whether links within the email were clicked. They also allow Us to collect information such as the recipient’s:

IP address, browser, email client type and other similar details;

Tracking of Website usage and traffic;

Reports are available to Us when We send an email to You, so We may collect and review that information. These cookies do not read Your hard drive but may be stored on Your hard drive to enable Our Website to recognise You when You return to the same.
If at any time You are on a mailing list of Ours then You may request to be removed from the same and We will comply with Your request if there is no unsubscribe button provided then please contact Us with Your request using the “Contact Us” section of this Website.

Shipping & Returns Policy

Last Modified: 4th June 2025

Shipping fees may apply to all orders and will be calculated based on the weight, dimensions, delivery location, and service type selected. Bulky or oversized items may incur additional handling or freight charges. Delivery timeframes are estimates only and may vary depending on third-party carriers, product availability, and delivery destination. Ductlink is not liable for delays caused by the courier, customs, or events beyond Our control.

We deliver to commercial and residential addresses across Australia. Please ensure the shipping address provided is correct. If delivery fails due to incorrect address or inability to access the location, You may be charged for redelivery.
We accept returns for items that are defective, damaged in transit, or significantly different from the product description. Return requests must be made in writing within 7 days of receiving the goods.

To be eligible for a return, items must be unused, in original condition, and returned with all original packaging. Approved returns will be issued a refund or exchange, excluding shipping costs, unless the return is due to Our error.

Custom or made-to-order items are not eligible for return unless faulty. Change of mind returns are not accepted for B2B transactions unless otherwise agreed in writing.

For return authorisations and instructions, please contact our customer service team at: admin@ductlink.com.au

Promotional Terms & Conditions

Last Modified: 4th June 2025

Customers who subscribe to Ductlink’s newsletter through the official website will be eligible to receive a promotional code for $10 AUD off.

Conditions of Use:

The $10 discount code is valid for one-time use only.and applies to the total order value, not per item.

The code is valid exclusively for purchases made through Ductlink’s official website and cannot be redeemed through any other sales channel.

The code is valid for use from 5 June 2025 to 31 December 2025. After this period, the code will automatically expire.

The discount is strictly applicable only to orders with a minimum total value of $100 AUD or more (including GST but excluding shipping). Orders below $100 AUD are not eligible.

To qualify, the customer must provide a valid email address and opt in to receive marketing communications and promotional updates from Ductlink at the time of subscription.

The discount code must be entered by the customer at checkout prior to completing the purchase in order for the discount to be applied.

The discount may be redeemed in conjunction with any current promotional offer but cannot be combined with multiple discount codes or offers unless explicitly stated by Ductlink.

The discount is not transferable, redeemable for cash, or valid beyond the first qualifying purchase.

The discount code will not be reissued if lost, deleted, or unused during the eligibility period.

Ductlink reserves the right to verify the subscriber’s eligibility and cancel the discount code in cases of suspected misuse, fraudulent activity, or breach of these terms.

By subscribing, the customer agrees to Ductlink’s Privacy Policy and Terms & Conditions.

Ductlink reserves the right to amend or withdraw this promotional offer at any time without prior notice.
EOFY offers are valid from June 11 to June 30, 2025, or while stock lasts, whichever comes first.

Discounts apply exclusively to the following products:
• QCart, QToolbox, and QLadders with 15% off
• QBox pre-orders with 20% off

No returns or refunds will be accepted for change of mind on promotional items.
Ductlink reserves the right to modify or cancel the promotion at any time without prior notice.
Toolbox Giveaway – Terms & Conditions
Promotion Overview
Ductlink is giving away one (1) heavy-duty QToolbox valued at $959 AUD as part of a limited-time social media campaign. Participation is free of charge and open to eligible entrants in accordance with the terms outlined below.
Giveaway Duration
The giveaway will commence on Friday, 20 June 2025, and will run until Sunday, 20 July 2025, with the possibility of extension up to Thursday, 31 July 2025 if internal campaign objectives are not met. Any extension will be communicated via Ductlink’s official social media accounts.
Geographical Scope
This giveaway is open only to residents of New South Wales (NSW), Queensland (QLD), Australian Capital Territory (ACT), Western Australia (WA), Northern Territory (NT), and Victoria (VIC).
How to Enter
To participate, entrants must:

Follow Ductlink on either Facebook or Instagram.

Like the official giveaway post published on the selected platform.

Tag two friends in the comments who work in or are connected to the mechanical, HVAC, or construction industries.

Complete the entry form by providing the following information:

Full name

Postcode

Email address

Date of birth

Phone number

Nationality

Work trade or industry area

A brief explanation of why they deserve to win the QToolbox:

If they do not currently own a toolbox, explain why they need one; or

If they already have a toolbox, explain why it is no longer sufficient or in poor condition

Upload at least one or two supporting photos, such as a picture of their current toolbox or work setup.

Eligibility

Entrants must be 18 years of age or older and be residents of NSW, ACT, QLD, WA, NT, or VIC.

Only one entry per person is allowed.

Incomplete, inaccurate, or duplicate entries may be disqualified at Ductlink’s sole discretion.

Winner Selection and Announcement

The winner will be selected based on internal criteria determined by Ductlink, including the creativity, relevance, and sincerity of the entry.

The winner will be notified using the contact details provided in the form.

Ductlink may publicly announce the winner’s name and share their entry via its social media channels.

General Conditions

By entering, participants agree to Ductlink’s Privacy Policy and consent to the use of their submitted content (including name, text, and photo) for marketing and promotional purposes.

Ductlink reserves the right to disqualify any entry that is deemed inappropriate, offensive, or inconsistent with the spirit of the giveaway.

This promotion is in no way sponsored, endorsed, or administered by, or associated with, Facebook or Instagram.

Ductlink reserves the right to amend, extend, suspend, or cancel the giveaway at any time without prior notice.
Promotion Name: FLASH SALE – 15% OFF + FREE Same Day Delivery in Sydney Metro

Offer:

15% off all QCART, QLADDERS, and QTOOLBOX products, plus Free Same Day Delivery within the Sydney Metro area (conditions apply).

15% off on QBOX pre-orders purchased during the promotion period.

1. Promotion Period

Valid from the campaign launch date until stock of QToolbox, QCart, and QLadders is sold out.

Ductlink reserves the right to end the promotion early if stock runs out.

Discount is automatically applied to the advertised price on the Ductlink website during the promotion period.

Prices include GST.

2. Eligibility for Free Same Day Delivery

Free same day delivery applies to orders:

Placed before 1:00 PM AEST on business days (Monday to Friday).

Delivered to addresses within 25 km of Moorebank, NSW 2170.

Outside 25 km radius:

25 km to 40 km: $75 delivery fee (applies to total purchase).

40 km to anywhere in NSW: $100 delivery fee applies per bulky item (bulky items include QToolbox, QLadders, and QBOX pre-orders).

Over 50 km: Delivery will be quoted separately; the customer assumes the additional transport company cost (bulky items).

Other Sydney Metro areas beyond 25 km:

Delivery within 24–48 hours after order confirmation (business days).

3. QBOX Pre-Orders

QBOX pre-orders purchased during this Flash Sale include the 15% discount.

The same delivery conditions and fees listed in Section 2 apply to QBOX pre-orders, based on the delivery address distance from Moorebank, NSW 2170.

Estimated delivery time for QBOX pre-orders is 50–90 days from the date of purchase, regardless of delivery zone.

4. Pick-Up Option

Pick-up available Monday to Friday, 9:00 AM – 3:00 PM AEST (closed weekends and public holidays).

Location: Ductlink Head Office – Moorebank, NSW 2170.

Customers will receive an email when the order is ready for collection.

Bring your order confirmation and valid photo ID for pick-up.

5. Stock Availability

Offer is strictly limited to existing inventory of QCART, QLADDERS, and QTOOLBOX products.

Once stock is sold out, the promotion ends automatically.

6. Delivery Conditions

Same day delivery is subject to driver availability and traffic conditions.

Any delays or changes to delivery will be notified via email.

Delivery is to the front door, ground floor, or site access point only.

7. Returns & Exchanges

All returns or exchanges are subject to Ductlink’s standard Returns Policy, available at ductlink.com.au.

8. General

This offer cannot be combined with any other discount, promotion, or offer unless stated otherwise.

Ductlink reserves the right to change or withdraw the offer at any time without prior notice.

By participating in this promotion, customers agree to these Terms & Conditions.

For bulk purchase quotes or any questions, please contact us directly via our live chat.

Ductlink Online Store

Head Office

1/3 Kelso Cres, Moorebank, NSW 2170
Contact us:

sales@ductlink.com.au
0411 599 492

Our Policies

Terms & conditions

Bulky Order Quote

Terms & conditions

Follow Ductlink on either Facebook or Instagram.

Like the official giveaway post published on the selected platform.

Tag two friends in the comments who work in or are connected to the mechanical, HVAC, or construction industries.

Complete the entry form by providing the following information:

Full name

Postcode

Email address

Date of birth

Phone number

Nationality

Work trade or industry area

A brief explanation of why they deserve to win the QToolbox:

If they do not currently own a toolbox, explain why they need one; or

If they already have a toolbox, explain why it is no longer sufficient or in poor condition

Upload at least one or two supporting photos, such as a picture of their current toolbox or work setup.

Entrants must be 18 years of age or older and be residents of NSW, ACT, QLD, WA, NT, or VIC.

Only one entry per person is allowed.

Incomplete, inaccurate, or duplicate entries may be disqualified at Ductlink’s sole discretion.

The winner will be selected based on internal criteria determined by Ductlink, including the creativity, relevance, and sincerity of the entry.

The winner will be notified using the contact details provided in the form.

Ductlink may publicly announce the winner’s name and share their entry via its social media channels.

By entering, participants agree to Ductlink’s Privacy Policy and consent to the use of their submitted content (including name, text, and photo) for marketing and promotional purposes.

Ductlink reserves the right to disqualify any entry that is deemed inappropriate, offensive, or inconsistent with the spirit of the giveaway.

This promotion is in no way sponsored, endorsed, or administered by, or associated with, Facebook or Instagram.

Ductlink reserves the right to amend, extend, suspend, or cancel the giveaway at any time without prior notice.